Intangible success often creates tangible value yet it’s not simple to recognize and appreciate. Within organizations, that can lead to gaps, costs and deficits. Any organization and any business is about people. If the people don’t get relationship quality right with each other and those with whom they serve, there…

Humanity and relationship-focused behavior in business and the workplace can pay dividends, from higher quality interactions, less distrust, more trust, healthy reputation and stronger collaboration, yet it’s not yet widely valued. Strength in understanding other people’s emotions, knowing our own, extending sincerity of empathy, regulating our emotions, especially the negative…

When there are stories in the news (maybe within where you work) of leaders struggling with behavior to a moderate or extreme degree — maybe even when it leads to scandal and crisis, who all contributed to the negative outcomes? This special issue asks five professionals for their experiences, insight…

This issue includes two interviews in article form about the topic of emotional intelligence and the gaps we see in society regarding it. In the first piece, Harvey Deutschendorf, who regularly writes about the topic at Fast Company magazine, talks about how organizations are not recognizing the value and need…

The Red Diamonds Newsletter is an interview-rich, weekly publication on: communication, decision-making, behavior, trust, conflict, professional relationships, courage, resilience, reputation and smarter crisis management. This Week’s Contents High Costs to Quality Outcomes, Trust and Reputation by Easily Succumbing to Emotional Hijacking — Michael Toebe @RedDiamondsEssays Reputation Story and Why it’s…

The Red Diamonds Newsletter is an interview-rich, weekly publication on: communication, decision-making, behavior, trust, conflict, professional relationships, courage, resilience, reputation and smarter crisis management. Contents The Inspiration for the Issue The Simpler Way to Become More Patient (Expertise: Lauren Cohen, executive and relationship coach) How to Endure and Work Through…

The Red Diamonds Newsletter is an interview-rich, weekly publication on: communication, decision-making, behavior, trust, conflict, professional relationships, courage, resilience, reputation and smarter crisis management. This Week’s Contents Why Our Best Answer Might not be the Highest Quality One Don’t Assume Trust is Always Present Easterbrook’s Partial-Truth Lie a Short-Sighted Response …

The Red Diamonds Newsletter is an interview-rich, weekly publication on: communication, decision-making, behavior, trust, conflict, professional relationships, courage, resilience, reputation and smarter crisis management. Speaking with bright, wise minds and accomplished, difference-making people. This Week’s Contents “The oak fought the wind and was broken, the willow bent when it must…

The Red Diamonds Newsletter is an interview-rich, weekly publication on: communication, decision-making, behavior, trust, conflict, professional relationships, courage, resilience, reputation and smarter crisis management. Speaking with bright, wise minds and accomplished, difference-making people. This Week’s Contents The Pursuit of Forgiveness and the Reputation Resiliency it Offers (Red Diamonds Essays)